BOOKING CONDITIONS AND ADDITIONAL INFORMATION

• Prices include the supply of all bed linen but NOT TOWELS (Except for Heligan).  Please note we do not supply linen for baby cots.

• Deposits are, unfortunately non refundable upon the booking being accepted and confirmed by us.

• Balance payments are required eight weeks prior to the holiday start date.  We accept payment by BACS - bank transfer, cheque (made payable to SAC Developments LTD) or credit or debit card (Visa, Delta, MasterCard, Switch, Maestro, Solo, American Express and JCB.)  In the case of credit or debit card payment please ensure all of the appropriate information has been completed on page two of the form.

• Cancellation Policy:-
  Cancellation received more than 8 weeks before the commencement of the holiday – deposit only
  Cancellation received between 4 and 8 weeks prior to the commencement of the holiday – 75% of total holiday cost
  Cancellation received less than 4 weeks prior to commencement of the holiday – 100% of total holiday cost.

• Travel cots and high chairs are available for use during your stay at an additional charge of £10 per-week; please highlight this request on the booking form.

• Dogs are welcome at Rosecraddoc Holiday Village in specific bungalows with prior agreement with us.  We do request that dogs are not left unattended in the bungalow, and they are on a lead within the grounds.  We also ask that “natural deposits” be immediately cleaned up by owners.

• Children are more than welcome, however please be aware that the open plan gardens and streams must be treated with respect.  Parents must take responsibility for their children.  Many of our bungalows are situated on the riverside.  If a non-riverside property is preferred in the respect of safety please ensure that this is requested.

• Guests with special needs are also very welcome.  We will do our up most to accommodate any requirements.  Please advise us of such requests prior to arrival, preferably at the time of booking so that suitable accommodation can be matched to the individual needs.

• Guests are responsible for any damage caused to the property or its contents during the stay.

• For safety reasons there is a 10mph speed limit on the site.  Please observe this limit in order that children can play safely.

• The area becomes very dark at night, torches are provided in all bungalows for evening excursions.

• The Village Inn bar and restaurant on site is open from 6pm-11pm serving food between 6pm-9pm.  Please check opening and closing days that change during the quiet season.  Bookings for meals can be taken in advance.  Children under 18 must be accompanied by an adult on the Village Inn premises.

• Fishing is available at the lake at Rosecraddoc Manor, our sister site situated just across from the holiday village.  A rod licence must be held and all fishing rules as posted at reception must be followed. There is a charge for this.

• Rosecraddoc Manor has Tennis Court.  We do not have equipment for hire.  Please provide your own racquets and balls if you would like to make use of the facility. This facility is free to guests of Rosecraddoc Holiday Village.

• All bungalows are equipped with an oven, hob, microwave, fridge/freezer, Colour TV, iron and ironing board, hoover and some cleaning materials.  All properties have DVD players installed.  All kitchens are fully equipped with Kettle, Toaster, all utensils, cutlery, glassware and crockery. As the properties are self catering so you will need to bring toilet rolls, black bags, washing up liquid etc

• Upon departure please leave your keys in the front door.

We hope you enjoy your stay with us at Rosecraddoc Holiday Village